Reach us with the details that actually help us review your issue faster.
Auripeak Pay is built for merchant onboarding, payment links, checkout flow, payment tracking, and dashboard visibility. Because payment support often depends on references, merchant records, and transaction history, the fastest route to a useful response is a clear message with the right details.
Primary support line
pay@auripeak.comUse one email route for support, onboarding, payment investigation, and merchant account issues.
General support
For product questions, onboarding help, account updates, or general enquiries.
pay@auripeak.com
Merchant onboarding
Use this when you need help with signup, bank details, activation, or dashboard access.
Include your business name and signup email.
Payment issue review
Use this if a payment looks wrong, a status feels unclear, or a customer needs tracing.
Include amount, date, customer email, order reference, and Paystack reference.
Security reports
Use this when you notice suspicious activity or anything that looks unsafe in the payment flow.
Mark your message clearly so it can be reviewed faster.
What to include when contacting us
If your message is about a payment or merchant issue, sending the right context first makes the review cleaner and faster.
A practical note
We built Auripeak Pay to make receiving payments simpler for merchants, not harder. When something feels unclear, delayed, or wrong, reach out with the details and we will review it properly.
For onboarding questions, include your business name and the email you used to sign up. For payment investigations, references matter. They help us trace the exact flow instead of guessing.
Support email
pay@auripeak.com